Shipping Policy

1. Processing Time
   
   All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. You will be notified if there are significant delays in your order.
   
   

2. Shipping Rates & Delivery Estimates
   
   Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on your location. Please note that unexpected delays may occur due to carrier issues.
   
   

3. Shipping Destinations
   
   We currently ship to addresses within Canada only. Unfortunately, we do not deliver to P.O. boxes or APO/FPO addresses at this time.
   
   

4. Order Tracking
   
   Once your order has been shipped, you will receive a confirmation email with tracking details. Use this information to monitor the progress of your delivery.
   
   

5. Final Sale Policy
   
   All items sold through Maya are final sale and are not eligible for return, exchange, or refund. Please review product details carefully before making a purchase. If you have any questions about a product, feel free to contact us at info@mayacollective.ca.
   
   

6. Damaged or Lost Items
   
   While we take great care in packaging your order, damages during transit may occur. If your item arrives damaged, please email us at info@mayacollective.ca within 3 days of receiving your order with photos of the damaged item and packaging. We will assess the situation and work to resolve the issue. For lost or missing shipments, please contact us with your order details, and we will assist in filing a claim with the carrier.
   
   

7. Contact Us
   
   If you have any questions or concerns about your shipment, please contact us at:
   Email: info@mayacollective.ca
   Phone: +1 437-225-5611